Website FAQs GENERAL, EVENTS, TRAINING, WHOLESALE How do we contact you? Email to email@example.com is the best by far. We do not have a phone # that we monitor due to our very remote location and difficulty in checking messages and receiving calls. Please email. Are you hiring? No
Are you looking for brand ambassadors? No, but GZila is...
Do you offer sponsorships? No
Do you offer discounts? Rarely
Do you ever have sales? Rarely
Do you sponsor events? A few that we've supported for many years. We aren't sponsoring any new events.
Do you offer wholesale accounts? Yes but we are currently beyond capacity and not accepting any new accounts at this time.
Do you provide off road training? Yes but currently we are only offering training to the US military.
Can we use the C4RS logo? Not without C4RS express written permission.
ORDERING, SHIPPING & RETURNS How long will my order take? Order fulfillment depends on a couple of things. If your item is in stock (ordered off the website) then it should ship within a week. If your item is not in stock then it must be custom spliced and we usually have a line waiting - so give us a couple to few weeks to get custom items spliced as long as we don't have to order any special material. Ordering special materials can delay your order even longer and is beyond our control.
How do you ship? Unless you specify when you order we typically ship smaller packages USPS Priority (2-3) day or UPS Ground (appx 1-3+ days).
How long does shipping take? Anywhere from 1-3+ days typically if shipped via USPS or UPS. Freight usually takes a couple weeks or more. Currently the world is experiencing longer than normal shipping times. Please be patient as we have no control over shipping times.
Why does it take so long for you to ship my order? We typically take between 1-7 days to ship an order even if it is in stock. Why? Because we live and work off grid in the middle of nowhere. A dry and uneventful trip into town to mail packages will take well over 2 hours, so we ship during our weekly trip into town for supplies. Need something shipped sooner? Contact us via email and we might be able to help you out. Want for us to make a special trip into town to ship a package? We are glad to do that but due to the time involved and fuel prices we charge $100.
Why is shipping taking so long? Can you reship? Currently the world is experiencing longer than normal shipping times. Please be patient as we have no control over shipping times. Many packages lately have been disappearing off shipping/tracking radar only to return to normal at a later time, or they simply show up on your doorstep without any additional notifications. If C4RS makes the judgement that your package is truly lost then we will immediately reship, however this is our call.
What if I have a return? Please email us at firstname.lastname@example.org to discuss. Also please in the meantime read our returns information on our website.
What is your warranty? We provide a limited lifetime warranty on all of our items. That means that for the life that you, the original owner, owns a C4RS product then that product is guaranteed to be free from manufacturer defect. So, if there is a badly woven part in the base material, or if the splice or other C4RS work is not correct then we will repair/replace the item at our judgement.
What if I think I have a warranty item? Please email us at email@example.com to discuss. Also please in the meantime read our warranty information on our website.
GEAR, WARRANTIES & MAINTENANCE Who makes your gear? All spliced recovery gear is spliced in-house by C4RS. Our straps are sewn at a US rigging factory.
How long should my C4RS recovery gear last? A long time if used correctly and cared for. We've used winch lines for a decade, and then turned them into extensions because we know how the line has been used and cared for. Have questions? Contact us and we are glad to help. Please remember that recovery items are consumables and are intended to be used, worn, and then disposed of when they are worn out.
My CV Puller broke - what should I do? You shouldn't pull so hard and you should be rotating your CV axle between pulls. An easy 'pop' with a 3 lb hammer should do it. A hard pull, or with a heavier hammer could break the CV Puller. Our CV Pullers are very strong and should not break unless they have a defect or are pulled on too hard.
Why are there white/black marks on my gear? These marks are used during production to make sure we splice your items correctly.
How do I clean my gear if it gets dirty or muddy? The best is a warm bath with very mild (or no) soap. Agitate the water to remove dirt from the gear. Rinse/rewash several times until your water is mostly clear. For winch lines and extensions you can open the 12 strand line by pinching between fingers on both hands, with hands about 3" apart. Then push pinched fingers towards each other thusly opening the strands up between the pinches. Now agitate under water to remove dirt.