pe FAQs GENERAL, EVENTS, TRAINING, WHOLESALE How do we contact you? Email to sales@c4rsonline.com is the best by far. We do not have a phone # that we monitor due to our very remote location and difficulty in checking messages and receiving calls. Please email.
Are you hiring? Nope - we're just a small custom splicing shop.
Are you looking for brand ambassadors? No, but GZila is...
Do you offer sponsorships? We do not offer sponsorships to individuals. We occasionally sponsor active clubs with a robust membership. Please email us with your club information.
Do you offer discounts? We do offer a military discount. Please email us for the code if you are military. We also offer discounts to some clubs. Contact us if you have a large group buy, etc.
Do you ever have sales? Some times, Please check the website for current items on sale. Be sure to follow us on Facebook to see occasional sales also.
Do you sponsor events? A few that we've supported for many years. We might be open to sponsoring select events. Contact us with information about your event.
Do you offer wholesale accounts? We do. Please email us with your business information and we will be in touch.
Do you provide off road training? Yes but currently we are only offering training to the US military.
Can we use the C4RS logo? Not without C4RS express written permission.
ORDERING, SHIPPING & RETURNS How long will my order take? Order fulfillment depends on a couple of things. If your item is in stock (ordered off the website) then it should ship within a week. If your item is not in stock then it must be custom spliced and we usually have a line waiting - so give us a couple to few weeks to get custom items spliced as long as we don't have to order any special material. Ordering special materials can delay your order even longer and is beyond our control.
How do you ship? Unless you specify when you order we typically ship smaller packages USPS Priority (2-3) day or UPS Ground (appx 1-3+ days).
How long does shipping take? Anywhere from 1-3+ days typically if shipped via USPS or UPS. Freight usually takes a couple weeks or more. Currently the world is experiencing longer than normal shipping times. Please be patient as we have no control over shipping times.
Why does it take so long for you to ship my order? We typically take between 1-7 days to ship an order even if it is in stock. Why? Because we live and work off grid in the middle of nowhere. A dry and uneventful trip into town to mail packages will take well over 2 hours, so we ship during our weekly trip into town for supplies. Need something shipped sooner? Contact us via email and we might be able to help you out. Want for us to make a special trip into town to ship a package? We are glad to do that but due to the time involved and fuel prices we charge $100.
Why is shipping taking so long? Can you reship? Currently the world is experiencing longer than normal shipping times. Please be patient as we have no control over shipping times. Many packages lately have been disappearing off shipping/tracking radar only to return to normal at a later time, or they simply show up on your doorstep without any additional notifications. If C4RS makes the judgement that your package is truly lost then we will immediately reship, however this is our call.
What if I have a return? Please email us at sales@c4rsonline.com to discuss. Also please in the meantime read our returns information on our website.
What is your warranty? We provide a limited lifetime warranty on all of our items. That means that for the life that you, the original owner, owns a C4RS product then that product is guaranteed to be free from manufacturer defect. So, if there is a badly woven part in the base material, or if the splice or other C4RS work is not correct then we will repair/replace the item at our judgement. This warranty does not cover worn out or broken products, as we all know recovery products are a consumable, unless the wear or broken product was due to a manufacturer defect.
What if I think I have a warranty item? Please email us at sales@c4rsonline.com to discuss. Also please in the meantime read our warranty information on our website.
Who makes your gear? All spliced recovery gear is spliced in-house by C4RS. Our straps are sewn at a US rigging factory.
How long should my C4RS recovery gear last? A long time if used correctly and cared for. We've used winch lines for a decade, and then turned them into extensions because we know how the line has been used and cared for. Have questions? Contact us and we are glad to help. Please remember that recovery items are consumables and are intended to be used, worn, and then disposed of when they are worn out.
My CV Puller broke - what should I do? You shouldn't pull so hard and you should be rotating your CV axle between pulls. An easy 'pop' with a 3 lb hammer should do it. A hard pull, or with a heavier hammer could break the CV Puller. Our CV Pullers are very strong and should not break unless they have a defect or are pulled on too hard.
How long should my CV Puller last? From when we owned a full service 4WD automotive garage we found that one should get 20-30 CVs removed minimum. Past that the CV Puller often becomes quite grease covered and is usually replaced out of an abundance of caution.
How do your dog leashes stand up to chewing? Well, that depends on how hungry you are. (LOLz...) While our leashes aren't "chew proof" we have found that they are rather "chew resistant" to a 'normal' dog. Many dogs aren't normal, they're wack ( like several of ours have been) and have the ability to chew through almost anything. If this is the case with your dog we either recommend looking for another option, or placing a narrow piece of PVC pipe over the snap (dog/collar) end to deter chewing. We've done this with pretty good results.
Why are there white/black marks on my gear? These marks are used during production to make sure we splice your items correctly.
How do I clean my gear if it gets dirty or muddy? The best is a warm bath with very mild (or no) soap. Agitate the water to remove dirt from the gear. Rinse/rewash several times until your water is mostly clear. For winch lines and extensions you can open the 12 strand line by pinching between fingers on both hands, with hands about 3" apart. Then push pinched fingers towards each other thusly opening the strands up between the pinches. Now agitate under water to remove dirt.
